CONTACT



The operator of the Blubery brand is Lanvel s.r.o.

Contact:
ahoj@blubery.sk
Blubery Tel.: +421 908 745 736

Mon–Fri: 9:00 a.m.–4:00 p.m.
Company Address –



Billing Address
Lanvel s.r.o.
Vinohrady
655
930 25
Vrakúň

Slovak Republic

Company ID: 50256734
Tax ID:
2120244335
VAT ID:
SK2120244335



Lanvel s.r.o. is a VAT-registered company.

All prices listed on our retail website www.blubery.sk are contractual, include VAT, and are final. We send tax receipts/invoices to our valued customers electronically.



Terms and Conditions


 

1. Information on the Right to Withdraw from the Contract

Right to Withdraw from the Contract

The buyer—as a consumer—has the right to withdraw from the purchase contract without giving a reason within 14 days from the date of receipt of the goods.

The withdrawal period expires 14 days after the date on which the buyer or a third party designated by the buyer (other than the carrier) takes delivery of the goods.

When exercising the right to withdraw from the contract, the buyer is required to notify the seller by means of an unambiguous statement (e.g., via email or letter).

Seller’s contact information:

Blubery Lanvel s.r.o.
Vinohrady 655
930 25 Vrakúň
Slovakia

Email: ahoj@blubery.sk

The buyer may also use the withdrawal form.

Consequences of Withdrawal

Upon withdrawal from the contract, the seller will refund all payments received from the buyer, including the cost of delivery (except for additional costs if the buyer chose a delivery method other than the cheapest one offered).

The payment will be refunded no later than 14 days from the date of receipt of the returned goods or proof of their shipment.

The payment will be refunded using the same method used for the original payment, unless the parties agree otherwise.

The buyer is required to return the goods or hand them over to the seller no later than 14 days from the date of withdrawal from the contract.

The direct costs of returning the goods shall be borne by the buyer.

The buyer is liable for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to ascertain their characteristics and functionality.

2. Exceptions to Withdrawal from the Contract

The consumer may not withdraw from the contract in the case of:

goods manufactured according to the customer’s specific requirements

goods made to measure

goods intended specifically for a single customer

goods that are subject to rapid deterioration

goods that have been inseparably mixed with other goods after delivery

 

3. Complaint Form 

The buyer may file a complaint:

by email

in writing

by sending the goods to the seller’s address

The complaint must include:

the buyer’s first and last name

order number

a description of the defect

date of receipt of the goods

proposed resolution of the complaint

The seller will process the complaint within 30 days of its submission.

4. Contract Withdrawal Form

 

CONTRACT WITHDRAWAL FORM

(fill out and send only if you wish to withdraw from the contract)

Seller:
Blubery Lanvel s.r.o.
Vinohrady 655
930 25 Vrakúň

Email: ___________

I hereby notify you that I am withdrawing from the contract for the following goods:

Product name:
..........................................

Order number:
..........................................

Order date:
..........................................

Date of receipt:
..........................................

Customer’s first and last name:
..........................................

Customer address:
..........................................

IBAN for refund:
..........................................

Date:
..........................................

Customer’s signature (paper form only)

5. GDPR – Privacy Policy 

The online store operator processes the buyer’s personal data to the extent of:

first and last name

delivery address

email

phone number

billing information

Purpose of processing:

order processing

delivery of goods

Issuing accounting documents

communication with the customer

Legal basis for processing:

performance of the purchase agreement

the seller’s legal obligations (accounting)

Personal data may be provided to:

a courier company

an accounting firm

the e-shop system provider

The buyer has the right:

access the data

to correct data

to have data erased

to restrict processing

to file a complaint with the Slovak Data Protection Authority.



These Terms and Conditions are effective as of January 1, 2026, and fully replace the previous Terms and Conditions. The Controller reserves the right to amend the Terms and Conditions without prior notice.